Data you need to provide
To request a take over you will need to have at your disposal:
- name and surname as well as tax code or VAT number of the holder of the supply;
- the POD code (for the electricity supply) or the PDR code (for the gas supply). You can find the POD and PDR numbers among the data on the meter if it is electronic and located at the activation site;
- telephone number and any e-mail address;
- for the energy supply, the nine-digit customer code (which you can find on the meter display if electronic) or on the bills of the previous holder of the supply may be useful.
How to monitor the status of your application
After signing the contract with Enel Energia, if you want to follow the progress of your takeover, register in the Customer Area and access the “Your practices” section: you will be able to check at what stage your request is being managed.
In the "Your operations" section you will find the list of contracts you have stipulated with Enel Energia: they show the date of signing, the type of contract (whether electricity or gas), the contract number and, here too, the progress of your practice.
Methods and Conditions
You will receive the documentation for the new supply contract along with the forms that you need to return to us via the chosen channel (by email or by post).
To finalize the supply contract, it is necessary to correctly complete the forms attached to the documentation and send them to the indicated channels.
Please remember to always include a copy of a valid identification document as well.
