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At the top of the first page of the bill you will find your personal and supply data: the tax code, the nine-digit customer number and the POD code (or PDR in the case of gas supply), the amount to be paid and the summary of the expense items with the related amounts.

In the summary you will find the following items:

• Expenditure for electricity or natural gas;
• Cost of transport and management of the meter;
• Expenditure on system charges;
• Recalculations;
• Other items (e.g. security deposit/TV license fee);
• Total taxes and VAT.

If you want to know the details of the amounts, refer to the detailed bill in:

• Customer Area, go to the Bills section, choose "Detailed Bill";
• Enel Energia App, within the supply details, click on "Bills," select the bill, and choose "Download Detailed Bill."

For more information, consult the dedicated page “Everything about the power bill and gas”.

You can choose different payment methods:

• Domiciliation with direct debit from a current account
• PagoPA payment notice via the service available on the website Enel Energia or through payment service providers participating in PagoPA.
  
• Spazio Enel​
  

If you need further information and want to know about other payment methods, read the page dedicated.

The Bolletta Web  is the free Enel Energia service that allows you to receive your bill directly to your email address. Activate Bolletta Web now and make a sustainable choice while respecting the environment. 

You only need to enter your Tax Code/VAT number and the nine-digit customer number found at the top left of your bill. After activation, you will receive an email and you will need to click on the link to confirm the email address.

Check your junk/spam folder, our email address may not yet be recognized by your account.

For further information, consult the page dedicated to failure to receive communications.

If you have received a credit bill (credit note) or have paid a bill twice, to find out how and when to obtain a refund, if applicable, read our dedicated page.

You can join one of our offers by visiting the dedicated page for power and gas offers or through one of our contact channels.

In the event of changing suppliers, you won't incur additional costs beyond any expenses related to subscribing to the contract, such as stamp duty and a security deposit if required.

There will be no service interruptions or technical interventions on the meter or systems.

Keep the following information handy:

• Name and surname or company name and tax code or VAT number of the contract holder.
• The POD code (for electricity supply) or the PDR code (for natural gas supply). You can find them among the data on the meter, if electronic, or on the bill of the previous account holder.
• Telephone contact and any email address.

Meter reading will be automatically taken at the time of changing suppliers. It will be used by the previous supplier to bill consumption in the closing bill and by Enel Energia as the starting reading for billing consumption.

Only for electricity supply, you can request a transfer with a change of supplier to simultaneously change the contract holder and supplier. It's free and without interruption of service!

Throughout the period in which the new offer is being activated, you can:

• Activate the web bill.
• Request direct debit domiciliation from your current account.

You can check the progress of activation by accessing the Customer Area or the Enel Energia App. If you haven't already, register now!

For further information, visit the dedicated section.

The connection methods available for Enel Energia's Fiber offers are FTTC and FTTH, respectively acronyms for "Fiber To The Cabinet" and "Fiber To The Home." The first is characterized by a fiber optic connection from the exchange to the road substation, then continuing in copper to the end customer's home. For this reason it is also called mixed-copper fibre. The second involves the connection from the exchange to the end customer's home entirely in optical fibre. In this second case the browsing speed reaches higher performance.

Clear prices and fiber optic and mixed fiber connection technologies to connect to the internet from home, with a fast connection for both download and upload. Latest generation Wifi 6 modem. Customer service managed by a network of specialized telephone consultants and more than a thousand shops located throughout the country.

You can sign a contract for the provision of the internet access service on the enel.it website, from the Enel Energia App, at the Space Enel or Spazio Enel Partner closest to you, or by calling the toll-free number 800 900 860.

There is no activation cost, neither for the installation of the line in your home nor for the delivery and use of the WiFi modem, which we provide you on free loan.

To check if your address is reached by Enel Energia Fiber, visit the page dedicated to verification of coverage.

To purchase our products and services you can:

• fill in the information request form that you find on the descriptive pages of the products and services;
• go to our points of sale;
  
• call the toll-free number 800900860.

To obtain advice on choosing the product to purchase, fill in the information request form with your details which you can find on the pages dedicated to our products and services.

The heat pump is an electric machine that transfers heat from a low temperature environment to one with a higher temperature. It allows a building to be heated in the winter and cooled in the summer, as well as producing the domestic hot water needed in the bathroom and kitchen.

It is environmentally friendly, efficient and convenient.

If powered by electricity produced from renewable sources, there are even more environmental and economic benefits.

For more information visit the dedicated page.

Yes, through the "Photovoltaic simulator" you can configure your system with a few simple clicks and get a general overview regarding:

• recommended system;
• price of the system and any installments if you choose payment in installments;
  economic benefits;
  
• Environmental benefits.
  

Go to the page dedicated to Photovoltaic Simulator and discover the photovoltaic system best suited to you.

For more information visit the dedicated page.

Thanks to Energy Storage, the energy that the photovoltaic system produces during the day can be used even when there is no sun and the system cannot produce. Thanks to the battery it is possible:

• increase the share of self-consumption;
• achieve greater energy independence;
  
• increase the power available at home.
  

For more information visit the dedicated page.