Reports forms

To send a complaint or a report, download and fill in the form in pdf format relating to the type of supply. After completing the form, you can submit it by uploading it online*.

If you decide to submit a complaint or a report without using our forms in pdf format, before proceeding with sending the communication, make sure you have indicated all the mandatory data come: 

• name and surname
• delivery address
• delivery address(if different from the delivery address) or e-mail where you wish to receive our reply
• telephone number
• The type of service object of the complaint (e.g. power, gas)
• The alphanumeric code that identifies the electricity withdrawal point (POD) or natural gas delivery point (PDR), or your Customer Number
• a brief description of the report
• if the report concerns the invoiced amounts and/or a billing adjustment, it is essential to also indicate the self-reading and the date on which the you did.

* Documents must be less than 10 MB in size, and one of the following formats: PDF, JPG, JPEG.