Free market or regulated services - electricity and gas

Free electricity and gas market: what do you need to know?

The free market allows you to freely choose your seller of electricity and natural gas, rather than being served with greater protection under the contractual and economic conditions set by the Regulatory Authority for Energy, Networks and Environment (ARERA).

It gives you greater flexibility because you can:

• find the most convenient solution for you and which best suits your consumption habits;
• choose between fixed or variable price offers;
• add innovative services and solutions for your home and business.

With Enel Energia you have the advantage of having a single supplier to talk to and manage the products and services you want to activate:

• offers for power and gas at fixed or variable prices;
• ultra-fast internet with Enel Fibra at a discounted price if you are already a customer or want to become one. Enel Fibra was elected Product of the Year 2024 for innovation (Circanana research on 12,000 consumers, on selection of services dottodellanno.it cat. FIBER TELECOMMUNICATIONS SERVICES.);
• energy efficiency products and services with formidable prices on air conditioners, boilers, photovoltaics and electric mobility. Exclusive services such as «10-year All risk insurance» on the solar range and innovative products such as balcony photovoltaics;
• Bolletta Web service to receive your bill at the email address you prefer. It's smart, sustainable and free;
• flexible and digital payment methods such as direct debit from current account, credit card, PagoPA notice;
• Enel Energia App to independently manage your supplies, activate new offers, monitor your consumption and much more;
• e-monitor, the free monitoring tool for check the consumption of each household appliance and optimize the use of electricity.

Greater electricity protection service

The greater protection of electricity service is regulated by the economic and contractual conditions defined by ARERA. For non-vulnerable domestic customers it ends on 30 June 2024.

Gas vulnerability protection service

The gas protection service for families and condominiums with supplies for domestic use ended on 31 December 2023.

From 1 January 2024 the protection service* is available for vulnerable customers, i.e. domestic customers who have at least one of these requirements:

• over the age of 75;
• social bonus (art. 1, paragraph 75, law 124/ 17);
• a user in an emergency housing facility;
• disability (art. 3, law 104/92).

* pursuant to law no. 142 of 21 September 2022

If you are a vulnerable customer:

• fill out the form for substitute declaration (not necessary if you have already turned 75);
• return it through one of the contact channels indicated in the form itself.

If you have a contract with a free market offer and want to access the vulnerability protection service, in addition to the substitute declaration you will also have to sign the dedicated offer.

Notify us immediately of the loss of vulnerability requirements to our contact channels.

For more information visit the website ARERA.

Do you want to know more about the free market or do you need clarification?

For any questions visit the website enel.it and the Enel Energia App, call Customer Service with EnelClic or at the number 800 900 860, or come and visit us in one of the Spazio Enel or Spazio Enel Partner stores closest to you.