How can I check if there has been a change of distributor?
If your municipality is among those listed below, you have a new distributor:
Abbiategrasso, Albairate, Arconate, Arese, Arluno, Assago, Bareggio, Basiglio, Bellinzago Lombardo, Bernate Ticino, Besate, Binasco, Boffalora sopra Ticino, Bovegno, Bovezzo, Brione, Bubbiano, Buccinasco, Buscate, Bussero, Busto Garolfo, Caino, Calvignasco, Canegrate, Carpiano, Casarile, Casorezzo, Cassano d'Adda, Cassina de' Pecchi, Cassinetta di Lugagnano, Castano Primo, Cernusco sul Naviglio, Cerro al Lambro, Cerro Maggiore, Cesano Boscone, Cisliano, Collio, Colturano, Concesio, Corbetta, Cornaredo, Corsico, Cuggiono, Cusago, Dairago, Dresano, Gaggiano, Garbagnate Milanese, Gardone Val Trompia, Gessate, Gorgonzola, Gudo Visconti, Inveruno, Inzago, Irma, Lacchiarella, Lainate, Legnano, Liscate, Locate di Triulzi, Lodrino, Lumezzane, Magenta, Magnago, Marcallo con Casone, Marcheno, Marmentino, Masate, Mediglia, Melegnano, Melzo, Mesero, Morimondo, Motta Visconti, Nave, Nerviano, Nosate, Noviglio, Opera, Ossona, Ozzero, Pantigliate, Parabiago, Paullo, Pero, Peschiera Borromeo, Pessano con Bornago, Pezzaze, Pieve Emanuele, Pioltello, Pogliano Milanese, Polaveno, Pozzo d'Adda, Pozzuolo Martesana, Pregnana Milanese, Rescaldina, Rho, Robecchetto con Induno, Robecco sul Naviglio, Rodano, Rosate, San Donato Milanese, San Giorgio su Legnano, San Giuliano Milanese, San Vittore Olona, San Zenone al Lambro, Santo Stefano Ticino, Sarezzo, Sedriano, Segrate, Settala, Settimo Milanese, Tavernole sul Mella, Trezzano sul Naviglio, Tribiano, Truccazzano, Turbigo, Vanzaghello, Vanzago, Vaprio d'Adda, Vermezzo con Zelo, Vernate, Vignate, Villa Carcina, Villa Cortese, Vimodrone, Vittuone, Vizzolo Predabissi, Zibido San Giacomo.
The transition took place entirely under the care of the companies involved and at no additional cost to you.
Will my current electricity supplier change?
The seller remains the one chosen, only the electricity distribution company changes.
Will the POD (identification code of my supply) always be the same?
The POD is recoded, keeping the last 8 numeric characters unchanged.
The seller implements the new POD codes in their systems and communicates this to customers in the first useful bills.
What should I do if I have an ongoing activity (connection, connection request, travel)?
In the case of procedures started before the transfer, the activities will continue by the new Operator who will provide timely information and indications on the new contact channels, without impacting the management times and standards established by the Authority.
If the ongoing activity has been requested from Enel Energia, you always have the possibility to contact us to receive information.
Who do I call in case of outages?
You can contact the emergency number 800 269 042 and the contact channels are available to you on the new Operator's website.
How will the personal data of interested customers be processed?
The implementation of the agreement provided for the transfer of all active and passive relationships with end customers, together with the personal data of the same, or their delegates.
