Do you want to deactivate your supply?

All you need to know to turn off a power or gas supply

Disable supply

Deactivating a supply with a vendor always involves closing the meter (power and gas) and can only be requested by the account holder. Both supplies can always be reactivated according to the procedures for takeover.

What to do to turn off the power and gas supplies

To deactivate the power and/or gas supply access directly:

  • the Customer Area in "Deactivation of Supply", in the "Services" menu, in the "Contract Services"; 
  • the Enel Energia App  in "Deactivate supply," "Contract services" box in the Profile section menu.
  • or request it from one of our contact channels.

 

Times and costs for deactivating electricity and gas supplies

The deactivation will be forwarded to the local distributor, who carries it out within the times established by current legislation. It usually takes up to a maximum of: 

  • 7 working days for electricity
  • 9 working days for gas.

To deactivate the gas, it may be necessary to make an appointment with the holder of the supply or his delegate.

The cost for deactivation, which will be charged in your last bill, is equal to €23 + VAT, in addition to any fixed costs applied by the distributor.