Enel Energia is constantly committed to monitoring and verifying its services and the responses to the needs of its customers to ensure continuous improvement of quality standards.
To ensure the quality of its services, it regularly monitors important indicators and updates the related parameters.
It is possible to view and download the complete documents in pdf format.
Documents
Melita Italia quality objectives archive
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*The offers do not include voice service with consequent loss of landline telephone number in case of subscription. Enel Fibra Per Te Special offer, in FTTH technology, by Enel Energia which can be activated until 27/01/2025. The price includes VAT and the discount is valid only for new fiber customers who have signed an electricity supply contract with Enel Energia on the free market and an active or ongoing gas supply contract (excluding PLACET offers and the gradual protection service for non-vulnerable domestic customers). This discount will be recognized in full as long as both supplies remain active. Debit on current account or payment card mandatory for subscriptions via the web channel of all fiber offers. In case of withdrawal within 24 months, the customer will have to pay a deactivation cost of €19.90. Check if your home is covered by FTTH technology in the next steps.
