Consumer information
In this section you can find the contractual documents of Enel Energia's Fiber offers for residential customers with the related detailed information
Tariff Transparency
In compliance with the provisions of AGCOM resolution no. 252/16/CONS, Enel Energia discloses the information prospectuses of the offers for consumers. In this section you can find the tariff transparency of Enel Energia's fiber offers that can and can no longer be subscribed in pdf format.
General Terms and Conditions
These general conditions govern the relationship between Enel Energia S.p.A. and the Customer for the use of Fiber and connectivity services and any ancillary services.
Services Card
The Services Card is a transparency and protection tool that Enel Energia makes available to its customers. The Services Card, in fact, has the purpose of informing customers about their rights and the quality commitments undertaken by Enel Energia in relation to the provision of internet connectivity services.
Performance provided with the basic service
Collects information relating to the basic services offered to end users with our connectivity services.
Right to Withdrawal
You can exercise the right to change your mind, provided for by the law, without additional charges, within 14 days from the date of signing the contract, during which the progress of the practice of activation of the offer; however, if you wish, you can ask for the supply to be executed in advance.
See the dedicated page to view the information referred to in Annex 9 of the European Electronic Communications Code (ex Annex 5 art. 71 of the Electronic Communications Code).
Navigate with Enel Energia fiber
Discover Enel Fibra FTTH, the stable and fast integrated connection that brings you closer to the world and people.
Fiber offer for power and gas customers
Just for you who are already an electricity and gas customer with Enel Energia or will become one, Fibra 
from Enel at a special price, blocked for 2 years.
*The offers do not include voice service with consequent loss of landline telephone number in case of subscription. Enel Fibra Per Te Special offer, in FTTH technology, by Enel Energia which can be activated until 27/01/2025. The price includes VAT and the discount is valid only for new fiber customers who have signed an electricity supply contract with Enel Energia on the free market and an active or ongoing gas supply contract (excluding PLACET offers and the gradual protection service for non-vulnerable domestic customers). This discount will be recognized in full as long as both supplies remain active. Debit on current account or payment card mandatory for subscriptions via the web channel of all fiber offers. In case of withdrawal within 24 months, the customer will have to pay a deactivation cost of €19.90. Check if your home is covered by FTTH technology in the next steps.
